CLIOSupport
Contact us
Write to us and we will reply by email.
Or from the app: Menu → Feedback. You can attach up to two screenshots, and the reply comes back to the app.
Manage or cancel a subscription
Subscriptions are handled by the store you bought them in.
- iPhone: Settings → your name → Subscriptions → Clio Inner.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions.
Deleting the app or your Clio Inner account does not cancel a subscription. Cancel it in the store at least 24 hours before the end of the current period.
Restore purchases
Sign in with the same Apple ID or Google account you used to pay, then open Menu → Shop → Restore purchases.
Refunds
The store that charged you decides on refunds, and we cannot issue them ourselves.
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: open your order history in Google Play and choose “Request a refund”.
Gift codes
To use a gift code, open Menu → Shop → I have a code.
Export your journal
Download your entries at any time: Menu → your name → Import / export.
Delete your account
In the app: Menu → your name → Profile → Delete account. This removes your account and all your data. Without the app, use the account deletion page.
Privacy
How Clio Inner handles your data is described in the Privacy Policy.
Urgent help
Clio Inner is not an emergency service and is not a medical device. If you or someone else is in danger, call your local emergency number (112 in the EU).